FAQs

+ Track, Cancel or Return

Orders, Delivery & Payment

You can modify your order by clicking on Modify on the My Orders page.

Visit My Orders page >

You will not be able to modify your order if it has already been shipped.

In case of cancelling prepaid orders , we will email you the details about your refund once we process your cancellation.

You can check the status of your order by clicking Track on the My Orders page.

Visit My Orders page >

Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on e-mail and SMS.

Again, once we dispatch your shipment you will be notified via SMS.

In case of any unusual event which delays your order, you will receive an update from us.

Refunds & Returns

You can self-ship your product through any courier service, preferably Speed-Post, to the address below.

Address for Return: 1st Floor, Sitaram Sadan Chawl, Saibaba Road, Jawahar Nagar, Khar (E), Mumbai, Pin code: 400051, Maharashtra, India

Important Note:

  1. Please mention in bold the order ID of each of the shipments in the return package on the cover. 
  2. Please write the phrase ‘SELF SHIP’ on the cover of the package. 

Courier charge refund:

We will refund your FIlmax® wallet according to the following:

  1. Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.  
  2. For every next 500gm slab, an additional amount of Rs.50/- courier charges will be refunded.

Related QueriesHow will I get my refund?Was this information helpful?YesNo

Once we receive the product, the refund will be processed to your selected mode, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

  1. Wallet refund will get credited within 24 hours. 
  2. NEFT refund process takes 72 hours. 
  3. Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays. 

Related Queries

How do I return my product?

How do I use my Filmax® wallet?

You can return an order by clicking Return on the My Orders page.

* We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

* We do not accept returns for Swim Wear & boxer shorts due to hygiene concerns.

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We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

Related Queries

How will I get my refund?

How do I self-ship my order?

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